Hello there.
My team and I recently upgraded from Keyshot 12.2.2 (2024) to Keyshot Studio 13.1.1 (Build 4) [4.11.1]. New files are created and loaded fine, but any time I try to open a previous work file, no matter the version as long as it was 12.2.2 or older, I get the error shown below. Could this be an error with the Keyshot Studio install? Is this an error anyone else has seen? Is it be safe to ignore?
Any information is helpful and I can provide whatever clarification I am able to.
UPDATE: Now the next day, files are opening fine. Nothing changed regarding software version or file type, so I am still unsure why this error occurred in the first place.